Customer Service Excellence Awards for The Connacht Hotel - part of The Connacht Hospitality Group in Galway

Customer Service Excellence – Fáilte Ireland

The Connacht Hospitality Group were delighted to achieve Failte Ireland’s  Customer Service Excellence Award in both The Connacht Hotel and our Forster Court Hotel.

Earlier this year Fáilte Ireland launched a new industry training programme – the Accredited Service Excellence Programme – which trains front-line staff across all sectors of a tourism business to maximise their potential in customer relationships and satisfaction.

We are proud of this Business Award whereupon 75% of  our front facing staff have completed the Programme.